Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees offered.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

This shop is published by ANKHERA company stock company with a capital of 1.000,00 Euros, whose registered office is located 13 rue de Brément, registered with the Trade and Companies of Bobigny under number 820 827 137, and whose VAT number is FR 41 820827137 Phone: +33 1 76 39 02 65 to contact us email [email protected] 01 - Preamble these Terms and Conditions (the "Terms and Conditions") are concluded between ANKHERA and any non commercial person ( "You") wishing to purchase on the Website. These Terms and Conditions only govern your relationship with ANKHERA. ANKHERA reserves the right to modify at any time the General Conditions. They will be applicable as they appear online. 02 - Products Products governed by these Terms are those listed on the Website and that are indicated as sold and shipped by ANKHERA (the "Products"). They are offered subject to availability. The essential characteristics of products are described and presented with the greatest possible accuracy. 03 - Price Product prices are indicated in euros all taxes included. They take account of VAT and any discounts applicable on the date of the order. Product prices are exclusive of delivery charges (freight and packaging making the package according to current amounts). The amount of shipping will be specified before validating the order. If one or more taxes or contributions, in particular environmental, were to be created or modified, up as down, this change will be reflected in the selling price of the products present on the Website and the various sales materials. However, a price can not be changed once your order is confirmed. However if pricing error (obviously ridiculous price compared to the actual value of the product), the confirmed order may be canceled by ANKHERA. This measure remains exceptional. 04 - Operation 4.1 Prior identification To place an order, you need to login with your email address. 4.2 Registration and confirmation of the order You can place your order online. Once validated your cart, you must choose the address and mode of delivery, and confirm your payment method, this last step formalizing the contract of sale with ANKHERA. Any order implies acceptance of prices and descriptions of products available for sale. ANKHERA acknowledge your order upon validation by sending an email in which you find such a link to these Terms and Conditions. In some cases, notably for non-payment, incorrect address or other problem with your account, ANKHERA reserves the right to block your order until the problem is resolved. In case of unavailability of a product ordered, you will be notified by email. The cancellation of the order of this product and its eventual repayment (only products available at time of order may be a levy, as opposed to Deferred income), will then be made, the rest of the order remaining firm and final. For any questions concerning the status of an order, you can contact us by email at [email protected]. 05 - Payment You can pay your order: - by credit card: Carte Bleue, Visa, Mastercard, American Express card, pay pal The order will be effective after confirmation of the agreement of payment centers. If an item is sold, there is the subject of any charge. 06 - Delivery 6.1. Products purchased on our site are delivered worldwide. As part of the offer "Tomorrow at home", the transportation is provided by Chronopost and allows all orders placed before ... h to be delivered before ... am the next Relay or Home. La Poste Colissimo So Colissimo You can choose a delivery method among modes available: my home my appointment (only on Paris intramuros) my space Cityssimo (on some areas only) my post office (near your home or place of your choice) my shopping (collection point) delivery is in downtown relay, near your home, your workplace or resort, and is provided in hours ... . 6.2 delivery methods outside sales "Tomorrow at home" La Poste Colissimo So Colissimo and you can choose a delivery method among modes available: My home. My appointment (only on intramural Paris). My Cityssimo space (on some areas only). My post office (near your home or place of your choice). My shopping (collection point). Mondial Relay and Kiala Delivery is in downtown relay, near your home, your workplace or resort. Mondial Relay DRIVE Delivery is in relays dedicated to bulky items, equipped with a parking lot so you can charge your order in your vehicle. home delivery by carrier (Mondial Relay) The delivery is made by a single delivery to your door building or home. The carrier is not entitled to enter your home. Delivery will be made by appointment with the carrier who will contact you. Specialized home delivery (Mondial Relay) Deliveries are made by two delivery appointment in the room of your choice. The delivery will disassembling of all products, except those in the kit, to the commissioning of proper outlet or gas (except the recessed elements) and the recovery of their packaging. The assembly of the Products purchased on our site however is not supported. 6.3 Failure or delay in case of delay or lack of product, customers can contact Customer Service on the website of www.ankhera.com by sending an email [email protected] If delivery of your order has not taken the expiry of the deadline, you can instruct us by registered letter with acknowledgment of receipt or written on another durable medium, to make the delivery within a reasonable additional period. If we did not run within this period, you then have the option to cancel your order on the same terms (by recorded delivery or by writing on durable medium). Within fourteen (14) days following the date of your request, we will request a refund from your bank. If the opening of a postal survey was necessary (abnormal delivery time, undelivered parcels, etc.), the customer must report this to our site as soon as possible, and no later than (1) month the date of delivery of the package. After this period, no claim will be taken into account. 07 - Return of Products 7.1. exercise the right of withdrawal Pursuant to Article L.121-21 of the Consumer Code, as consumer (natural person who enters an order with www.ankhera.com acting for purposes which are outside as part of its commercial, industrial, craft or professional activity), you have a period of fourteen (14) calendar days to exercise your legal right of withdrawal. You do not have any reasons to exercise your right of withdrawal. You will not suffer any penalty. In the case of control products, the period is counted from receipt of the Products. In the case of a service delivery order, the period runs from the conclusion of the contract. During these times, you can return undamaged products, without having to give reasons or pay a penalty. In case of damaged products received, the procedure of Article 7.3 will apply. All products can be subject to a withdrawal, except those excluded by law in Article L.221-28 of the Consumer Code, such as products that have been a customization on your application the products have been unsealed and can not be returned for hygiene reasons (eg tights worn), audio or video recording products or computer software unsealed etc ... returned products must be intact and complete and does should not have been extended wear. To exercise your right of withdrawal, you can make any unequivocal statement indicating your intention to return the product to ANKHERA. ANKHERA acknowledge your withdrawal by email. You must then return the Products to ANKHERA, no later than fourteen (14) days of your withdrawal, either: - by post to the following address: ANKHERA - 13 Street Brément - 93130 NOISY-LE-SEC. Return costs via La Poste are your responsibility (except a defective product upon receipt, or ANKHERA error when sending the Product). - Relais Colis in the forwarding slip that will be sent by email. ANKHERA will refund you the total amount paid on receipt of the product in its warehouse or upon receipt of proof of return of your package that you have sent us to the following address: 13 rue de Brément - 93130 Noisy LE-SEC ANKHERA refund the returned Products, subject to the conditions mentioned above, as well as shipping standard "go" of these if you return your entire order. Delivery charges "go" with supplements are reimbursed within the limits of standard delivery charges. If you do not return your entire order and keep one or the ordered products, the amount of delivery costs "go" will not be reimbursed by ANKHERA. Reimbursement will be made via the payment method used when the returned order. For example, if the control products was resolved by: - ​​Carte Bleue, and your Blue Card is still valid, the refund will be made to the account attached to the Blue Card. For any other form of payment or in case of failure or inability of previous reimbursements, reimbursement will be made by check letter sent to the billing address. 7.2. Exchange You also have the option to request an exchange, within thirty (30) days from receipt of product. You can return the product in exchange for ANKHERA by post or by Relais Colis. 7.3. Special case of a nonconforming product ANKHERA advise you to check the product at the time of delivery and in the event that the delivered Product does not conform (Product error, defective product, damaged or incomplete), to make reservations in writing to later than three (3) days following the delivery. In all cases, the provisions of Article 8.1 on the legal guarantees will apply. Thus, the product comes not comply will not be, at first, that replacement or repair. However, if the new product received does not suit you, you can exercise, if applicable, your right of withdrawal in the time remaining. For non-compliant products in the three reported (3) days of delivery, ANKHERA nevertheless allows you to exercise your right to cancel and get a refund of the Product pursuant to section 7.1, bypassing the repair or replacement, as provided for in the legal guarantee of conformity. 08 - 8.1 Guarantees. Legal Guarantees All products sold on the Website have the legal guarantee of conformity (Articles L. 217-1 and following of the Consumer Code) and the guarantee against hidden defects (Article 1641 of the Civil Code) allowing you to return the products delivered defective or nonconforming. You are informed that the ANKHERA company, whose headquarters, 13 rue de Brément - 93130 NOISY-LE-SEC, is the guarantor of compliance of products with the contract under these legal safeguards. You have a period of two years from the issuance of the product to act under the legal guarantee of conformity. In this case, you can request replacement of the Product, subject to the cost conditions laid down in Article L.217-9 of the Consumer Code. You are exempt from submitting evidence of the existence of the lack of conformity of the product during the twenty-four (24) months following the issuance of the Product. It is recalled that the legal guarantee of conformity applies regardless of whether commercial guarantee you that could be granted by the manufacturer or ANKHERA. Furthermore, you can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, you can choose the resolution of the sale or reduction of the purchase price in accordance with Article 1644 of the Civil Code. - Article L. 217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility. - Article L. 217-5 of the Consumer Code: The property conforms to the contract: 1. If it is specific to the normally expected of a similar good and, if applicable: - if it matches the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model; - If he has the qualities that a buyer can reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2. Or if it has the characteristics defined by mutual agreement by the parties or fit for any particular purpose for which the buyer made known to the seller and the latter accepted. - Article L. 217-12 of the Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the goods. - Article L. 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial guarantee which was granted to it during the acquisition or repair of personal property, shed state covered by the guarantee, any period of detention of at least seven days is added to the duration of the warranty still to run. This period runs from the buyer's request to intervene or the provision for repair of the property in question, if this provision is after the intervention request. - Article 1641 of the Civil Code: The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer the would not have acquired, or would have paid a lower price if he had known. - Article 1648 of the Civil Code first al: The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect. 9 - Evidence In all cases, the online provision of the credit card number and the final validation of the order shall be evidence of all of said control pursuant to Article 1316-1 of the Civil Code and will be worth repayment of the sums involved by seizure of products listed on the order form. This validation is worth signature and express acceptance of all operations performed on the Website. However, in case of fraudulent use of your credit card, you are required, upon the finding of such use, contact Customer Service by email. The records stored in computer systems ANKHERA and its partners under reasonable security conditions, will be considered proof of communications, orders and payments between you and ANKHERA. The filing of purchase orders and invoices is made on a reliable and sustainable manner to correspond to a faithful and durable copy pursuant to section 1348 of the Civil Code. 10 - Responsibilities ANKHERA has all the order taking steps and for the steps after the contract is an obligation of result. Thus ANKHERA undertakes to describe with great accuracy the products sold on the Website. However, responsibility for ANKHERA not be held if the breach of its obligations would be due to an unforeseeable and irresistible a third contract is a case of force majeure as defined by French jurisprudence . Similarly, the responsibility of ANKHERA not be engaged for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or presence of computer viruses.